About the Business
Fastlane Autocare is a mobile mechanic business that was started over 10 years ago by Mark Coakley. After Mark finished his NVQ level 2 in engineering, he went on to qualify as a vehicle technician at Level 3 status City and Guilds. Three years after establishing Fastlane Autocare, he went on to train in plant and heavy goods vehicle (H.G.V) fitting and repairs.
Mark wanted to know every single aspect of vehicle repair as he believes that all of his customers deserve the very best service, professional expertise as well as specialist vehicle knowledge. This dedicated approach has enabled Fastlane Autocare to develop into a leading vehicle repair specialist in the Northwest, Mark and his small team at Fastlane Autocare continue to offer a friendly, no jargon approach to vehicle repair.
Every member of the Fastlane team has been trained to a very high standard and has worked in the motor trade industry with leading brands and companies. Today, Mark is supported by his team to ensure that all of the mechanics have that certain something in order to contribute to an unrivaled customer service, second best will simply not do!
Reviews
Location & Hours
Great Ancoats Street
Manchester, M4 6DE
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Fastlane Autocare
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Great Ancoats Street, Manchester, M4 6DE
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ruth hopkins
22 Aug, 2025
Lancaster, LancashireTerrible awful company, they overcharge and do a bad job and are not open to anmy discussion about their terrible service. DO NOT GO THERE!!!! AVOID. Happy Campers is the most expensive garage I have ever used and the worst service I have ever received. DO NOT USE THEM. I had them fix leaks in my campervan and had to pay an exorbitant £2100 for that job. And they did a terrible job!
Van was still leaking so I brought it back and then also had them fix some mechanical problems, because I needed my van back in working order asap: a broken alternator and the oil cooler. My van is old so I know parts are hard to come by. This is why it took forever for the parts to arrive and because I live in and work from my van, I was sleeping in the van after they finished work on my van. The manager told me on Monday: the parts have arrived but there is not enough time left today to fix it. So they would fix it the next day. The next day, however, I hear nothing. I phone them and they tell me they will phone me back. But they didn't.
I phone again and speak to the manager who tells me that the parts have not arrived because they made a mistake, something about incorrectly booking the parts in the system. Because of this mistake, I have lost a day's work, because I was told the parts are here (not maybe and not on their way, I was told the parts HAD ARRIVED) and the van will be fixed so I had taken on some work for the next day because I thought I would have my van back. But because they misinformed me I ended up losing income because I had to cancel that work.
I asked them if they would compensate me for my lost income and they said NO, no way. I need to pay their £2000 bill and I will lose an additional £1000 because of the cancelled job. This company employs incompetent people, overcharges and does an awful job. NEVER go there. I will spread the word in the vanlife community.
Michelle Garner
06 Jul, 2024
Skelmersdale, LancashireAbsolute cowboys. I didn’t want my car taken to this garage however as I was being recovered by AA I had to use an approved garage (what they are approved in is a mystery). I needed quick repairs due to being self-employed and relying on my car heavily. The technician rang with the issue, a snapped auxiliary belt and oil leak and they said they could have the work completed by the end of the week. That was the first lie!! They only looked at it on Friday!!!
Quote sent over initial £35.00 plus £275.41 just to look at the car! Agreed as I was desperate! Came back on Monday work required an auxiliary belt 87.50 but they recommended timing belt replacement. Clarified with AA who confirmed only recommended due to mileage. As garage never answer the phone. I have a record of 87 unanswered calls! Agreed to work as the car was approaching 62,000 miles £711.76. We are now two weeks in!!!
Called as week 4 was approaching for an update car will be ready the following Tuesday at the latest very annoyed but finally reached the finish line. Tuesday I received a call from AA work is complete car is ready to collect! It was 4.30 so called the garage 18 times to see if they would wait for me to arrive no response so I left it till the following day! Call at 8AM from a clueless advisor at the garage to say they needed a little longer for more checks (these were apparently already completed according to a report)! Agreed but asked for an update ASAP! Gets a text at 11am car is ready to collect!
Great, make my way there to collect it! The advisor on the desk who had absolutely no idea what he was talking about asks am I recovering the car! Why would I need to do that? Apparently all of a sudden it needs a new engine (in 5 weeks absolutely no mention of any engine issues) this is the engine that the garage removed from the car to carry out an investigation apparently, but there was no issue at that time. A rude obnoxious gentleman comes to the waiting area, claiming managerial status, if true I advise a simple customer service course because his manner and attitude were appalling!
He couldn’t explain and just continued to claim that’s how it arrived, which is utter nonsense as the car was driven onto a recovery truck! Asked AA to investigate, (do not ever purchase smart care) for two weeks they told me the garage was at fault, garage agreed to refund work done (or not) and i needed to pick up the car! AA decide as I have a refund I should be happy, oh I’m ecstatic that a garage hasn’t completed work but has destroyed my car!
It won’t be left there. If you value your car I would advise you to avoid this place like the plague!
Hulme
08 Sep, 2022
Stockport, Greater ManchesterHow this company is still trading is beyond me. They are the worst garage for ripping people off. Their work is shoddy if done at all. They want money up front I was taken for a lot of money. The guy knew I had 2 friends plus my sister had died and taken advantage of me at a low time, do not use this garage. Read all the reviews and take note hopefully his morals will backfire on him.
Hulme
08 Sep, 2022
Stockport, Greater ManchesterHow this company is still trading is beyond me they are the worst garage for ripping people off there work is shoddy if done at all they want money up front I was taken for a lot of money the guy knew I had 2 friends plus my sister had died and took advantage of me at a low time , do not use this garage read all the reviews and take note hopefully his morals will back fire on him
Craig
03 Feb, 2022
Manchester, Greater ManchesterI wish I had read the reviews before I used this company. Took my money and didn't complete the job. Now they just blank the phone and can't get my money back.
Craig
03 Feb, 2022
Manchester, Greater ManchesterI wish I had read the reviews before I used this company. Took my money and didnt complete the job. Now they just blank the phone and cant get my money back.